Head – After Sales Service – ADAS

8 - 13 Years
Gurgaon

Job Description

  • The After Sales Service Head is responsible for all facets of aftersales support including parts, customer support, product troubleshooting and service to support the sales strategy and drive growth in markets.

  • The main objectives are:
  • Establish relationships with the Business partners.
  • Identify and drive improvements to the After Sales Network including establishing training and servicing expectation levels for our Service, Repair and Parts Partners.
  • Implement systems and processes that effectively will eliminate error, increase response time, improve communication channels between the business, their partners and their warehouse.
  • Implement processes to ensure After Sales accounts, including warranty invoicing/claims are accurate, timely and in line with company policy
  • Timely processes of purchase orders and quotes
  • Establishing and maintaining strong relationships with key internal and external stakeholders
  • Maintain strong customer orientation focus and improve customer after sales experience
  • Monitor product performance in market and develop solutions to deliver customer satisfaction
  • Closely manage After sales expense budget
  • Ensure parts and service inventory levels are maintained at adequate levels to meet customer requirements, including procurement and parts identification system
  • Support strategic expansion initiatives
  • Deliver repair advice and solution to Repair & Service Partners
  • Support sales in promotion of network support and optimizing new opportunities
  • Liaise with key suppliers to understand their after sales provisions and warranty procedures.
  • SME in local product modifications / accessories
  • Support of our appointed representative in customer service and technical enquiries
  • Support the sales strategy and driving business growth
  • What You'll Need

  • Must have mechanical knowledge within the transport equipment and/ or automotive industry
  • Preferably to have After sales experience
  • Ability to read & understand technical drawings an advantage
  • Ability to formulate documentation i.e. policy & procedures
  • Excel - Intermediate to advanced, Word - Intermediate, Outlook - intermediate
  • Profound skill of the English language (spoken and in writing)
  • Team Work - ability to work in a small team and often autonomously
  • Customer Orientation - a strong commitment to providing a quality service to all internal and external customers
  • Attention to detail - ability to be accurate and timely in all dealings with external partners, financial and client ordering.
  • Initiative and Drive - to continually support the growth strategy of the business

Salary: INR As per the company norms

Industry:Office Equipment / Automation

Functional Area:Marketing, Advertising, MR, PR, Media Planning

Role Category:Advertising

Role:Client Servicing/Key Account Manager

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Mechanical

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

The Hi-Tech Robotic Systemz Limited

The Hi-Tech Robotic Systemz is a bootstrapped robotics company, founded in 2004; focused on developing products for the next generation of mobility with state of the art autonomous, driver assistive technology & mobile robots for both people and material transportation The core focus areas are: -L0 to L5 Autonomy for Vehicles. which includes Software Stack for Autonomous Driving and Advance Driver Assistive Systems (ADAS) products for next generation of Vehicles. -Enabling Industry 4.0 with Autonomous Mobile Robots (AMRs) for warehousing, manufacturing facilities with a connected Industrial IoT framework.
View Contact Details+

Recruiter Name:Shifali

Contact Company:The Hi-Tech Robotic Systemz Limited

Reference Id:shifali.singh@hitechroboticsystemz.com